PASSENGER SERVICES

• Customer Services
  ticketing, information, transfer counters,
  lounges, lost & found, common check-in
  (bag-drop, self check-in, etc), dedicated
  check-in, queue hosting / floor walking
• Meet & Assist
  short-connection passenger transport,
  PRM and special services
• Gate Services
  boarding, arrivals
• Bus Passenger Transport

TERMINAL RESOURCES

• Check-In Counters
  common check-in, dedicated check-in
• Baggage Facilites
  such as Baggage Arrival Belts and baggage sorting carrousels, chutes
• Gates
  departure lounges, exits

RAMP SERVICES

• Aircraft Movements
  towing (apron movements, hangar-related movements), pushback
• Aircraft Fuelling
• Aircraft Services
  cabin cleaning, lavatory service, water service
• De-Icing
  at-gate, remote
• Catering
• Loading / Unloading
• Baggage Services
  bagagge hall, baggage transportation

OPERATIONS

• Marshalling
  docking guidance, walk-out assistance
• Crew Transport
  within the airport and between the airport and crew hotels/domiciles
• Turnaround Supervision
  ramp agents, load planning, load control
• Security
  aircraft guarding, passenger screening, terminal and ramp security
• Passenger Itinerary Assurance
  Re-accommodation of passengers of cancelled, misconnected and overbooked flights

STANDS

• Stand / pushback combined management
• Stand neighbouring, cul-de-sac & movement restrictions
• Passenger cross flows
• On-pier/off-pier performance

CARGO

• Cargo Build
• Backoffice
• Transport

ENGINEERING

• Aircraft Line Maintenance

OVERALL

• Seasonal Flight Information Processing
• Real-Time Flight Information Processing
• Handling Contracts and Invoicing
• Airport Contracts and Invoicing