GS CRM

In times of strong global competition and particularly tough financial conditions, the demand for cost reduction and efficient management is more pressing than ever. The management of handling service proposals and contracts, and accurate service registration and invoicing mechanisms are important drivers of competitiveness.

GroundStar provides the necessary tools to create proposals and quotations as well as contracts either following IATA standards or customized to specific clients. With pre-defined services and service packages, comprehensive pricing instruments and all the necessary base data, GS CRM facilitates the commercial pre-sale process and the follow-up of signed contracts.

The service commitments contained in handling contracts is automatically fed into GS RealTime so that full awareness of such commitments is provided to dispatchers and resources, and handling tasks, whatever their diversity, are precisely created, monitored and registered. The joint work of GS CRM and GS RealTime ensures the identification of extra services, so that these, along with contracted services are all submitted to the system’s invoicing process.

The invoicing process may include the actual issuing of invoices, either over invoicing cycles or on the spot for ad-hoc clients, or the transferring of all invoicing data to an external financial system.