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Flightcare Trusts GroundStar to Streamline and Optimise its Operations On 24th November last, the starting shot was fired for a contract for a new GroundStar project, signed by Ignacio Garrido, Managing Director of Flightcare and a group of other Flightcare representatives from Belgium, Spain and Italy. >> National Aviation Services Modernises Processes and Control with GroundStar National Aviation Services (NAS) and INFORM signed GroundStar contract in December 2009. >> Düsseldorf Airport and its Ground Handling Subsidiary Go for GroundStar INFORM has signed contracts with SITA Airport IT for a major roll-out of IT systems at both Düsseldorf Airport and its subsidiary Düsseldorf Airport Ground Handling. The project is being undertaken by INFORM and its partner topsystem. >> Total Airport Management Suite Germany’s Federal Ministry of Economics and Technology awarded co-funding for an aviation Research and Development project named TAMS - Total Airport Management Suite running from 2008 to 2011. >> Egypt Air Ground Services Adds to the GroundStar Family Egypt Air Ground Services Company (EGS) just issued a Letter of Intent announcing their decision to implement GroundStar to support and enhance its operation at Cairo International Airport. >> Upgrades and New Systems Combined with a Merger at Finnair Finnair is implementing GS Rostering and GS Planning at its Northport and Finnair Catering subsidiaries. GS RealTime will be upgraded at the same time as Northport’s and Finnair Catering’s systems are merged. >> 
GroundStar for PRM and Security Services G4S are able to streamline processes and improve services through GroundStar. >> LuxairGroup Reports Savings Due to GS Planning Gilles Denis from LuxairServices reports that GS Planning has reduced his workload, giving more time for in-depth analysis. >> Swissport Americas – Advanced Planning Processes US and Canadian stations are centrally planned and rostered with GroundStar.  In November 2004 Swissport USA started a project that significantly improved the resource planning processes at their domestic stations. Up to then, the various stations had been using internally designed Gantt charts for planning on Excel. In order to improve the efficiency of the planning process, Swissport USA’s initial project involved the implementation of GS Planning. The idea was to have one person (namely Dorian Mehrotra, Director Centralized Resource Competency Center (CRCC) at Swissport International USA) in the corporate home office using GS Planning to collect flight data, schedules and shifts from the different stations and generating the best possible daily shift demand, which the respective station then used as the basis to manually create an Excel/based roster. The pilot station was Miami and after that the system was rolledout to Los Angeles. Shortly after this, Swissport’s project team determined that the end result the stations really needed was not just a Gantt chart with the total daily shift demand but an actual shift schedule. At that point Swissport decided to implement GS Rostering. Los Angeles was the first station that went into production with both systems. In 2006, Swissport USA’s management came up with the vision of a centralized department located in the corporate home office that would serve the planning and scheduling needs of the various stations. A team of five staff was hired for this purpose. After receiving GS Planning and GS Rostering training, the team started generating weekly schedules for Swissport’s stations at Washington Dulles International, Chicago O’Hare and John F. Kennedy International Airports in the East region, Miami Airport in the South and Los Angeles and San Francisco Airports in the West. The success of the initiative most recently led to the addition of Toronto and Vancouver Airports in Canada as well. The core planning / rostering team was complemented by the operational staff at each of the stations, which, after receiving end-user training, became able to deploy the centrally-produced strategic and tactical plans and rosters into the day-of-operation environment. An additional three people were employed for the core team. This means that now a team of eight staff take care of planning and scheduling the staff of all ramp related functions (i.e. loading, unloading, bag room and cleaning) for eight Swissport US and Canadian stations. Asked about additional benefits and the flexibility of GroundStar, Mr. Dorian Mehrotra answers: “We use GS Planning to generate the GSE requirements as well. Also, and very importantly, we can very easily add and delete flights and re-plan if for example we are trying to bid for a new customer.” And he adds: “The overall concept has been such a success that Swissport is now looking at centralized planning centers – so-called CRCC i.e. Centralized Resource Competency Center – at other areas in our international network.” Based on the success of the project in North America, Swissport Americas is now targeting the implementation of GS RealTime for their large operation in Brazil during the course of 2010. Schengen – a Challenge for Passenger Transport Unique relies on INFORM system to fulfil the new Schengen dispatching regulations. >> 
GS GroundFleet: Maximum Control over the Operation In line with its constant drive to enhance GroundStar, INFORM has unveiled GS GroundFleet to help control and improve the operation of ground support equipment. >> The GroundStar AirportMap An interactive map of the airport for GS RealTime and GS GroundFleet. >> Launching GroundStar espresso Small and medium sized ground handling operations can now compete under the best conditions using advanced optimisation software thanks to a new implementation and outsourcing concept. >> 
Space for Additional 200 Employees INFORM has completed the construction of a new building at its Aachen campus. The Airport Division has already moved in and geothermal energy provides a comfortable working environment. >> INFORM Expands in North America With GroundStar in operation at close to twenty airports in Canada, the USA and Mexico, INFORM decided to increase its presence in North America by establishing a new office in Washington D.C.. This office supplements the existing INFORM office in Chicago. >> INFORM at Industry Events INFORM and GroundStar will be present at the following industry events in the first half of 2010: - Dubai Airport Show - 25-27 April 2010, Dubai - IATA Ground Handling Conference - 16-19 May 2010, San Diego - AAAE Conference & Exhibition - 16-19 May 2010, Dallas
INFORM GmbH, Pascalstr. 23, 52076 Aachen, Germany Phone +49 2408 9456-3024 Fax +49 2408 9456-3025 Web www.groundstar.aero Requests: Julia Hildesheim E-Mail: airport.systems@inform-ac.com | |||||